Frequently Asked Questions

1What's the use of bulk SMS services?
Bulks SMS can be used for both promoting your products & services, sending offers to the customers, informing special discount schemes to the customers etc. & also for sending transactional type of SMS.
2Can I see/ use a demo account to test the service?
Yes, we provide Trial account to the interested customers with 200 SMS credits for just Rs.25. Click on "TRY NOW" button on top right of our website.
3What's the difference between promotional & transactional SMS?
Transactional SMS are those sent to your existing customers/users/clients about the product or service dispatch/delivery/alert notifications. It delivers on DND numbers also. Your SMS template must be approved for you to use this transactional route.
Promotional SMS's are used to promote your business to any mobile number in india. It donot deliver on DND numbers
4How will I come to know that my message is delivered or not?
We have the facility for customers to check the delivery reports instantly for each and every SMS pushed. Reports can also be exported to Excel File
5Will the credit be refunded for the undelivered messages?
Yes, you will get automatic refund for all SMS pushed to the DND numbers on promotional gateway.
6At a time, the message can be sent to how many people?
User can send maximum 1 Lakh SMS all at once.
7What is a Sender ID? Can I have multiple sender IDs?
Sender ID is nothing but the ID from which your SMS reaches the customer. Eg: LM-BHARAT, MD-MUMBAI
Yes, you can have Unlimited sender ID's for both transactional/promotional SMS. You need to email us to get Sender ID's activated on your A/c.
8Can I schedule the SMS?
Yes, we have this facility in our online interface to schedule single/multiple SMS to deliver at particular time.
9Can i use Regional Languages (or) special characters in SMS?
Yes, you can send the SMS in 15 Indian languages and also use any special Characters in the Message. Select "Unicode" while Sending the sms for this kind of sms content.
10How can I buy the Credits? What's the Payment Mode
You can buy the SMS credits directly from Pricing Page.
You can also deposit cash or cheque (Cheque payments are subject to realization) into our ICICI Bank Account.
11Will any extra amount be charged for sending SMS on special festivals/ occasions?
No, its all same price throughout the year, Send Wishes to your customers at no extra cost on festive days.
12Can I purchase a new packages before the existing plan expires?
Yes, we will also carry forward the unused SMS credits in your account with increased validity.
13Are the messages delivered to the DND Numbers?
SMS sent through transactional route will be delivered on DND numbers. Promotional or Marketing SMS are not allowed to be pushed on DND numbers as per TRAI Policy.
14Do you provide HTTP or XML API?
Yes, We provide HTTP API and details on how to integrate it with your software (or) web application along with Sample Files in PHP, .net, C#, ect.
Check Bulk Sms Integration section for more details.
15How Many Characters can my SMS Contain?
In plain text, we support upto 1500 Characters per SMS. However, it varies with each operator. To make sure the long sms delivers as Single Message to the receiver, we suggest you to use 700-1000 Characters maximum per message.
Note that SMS Counts will be charged based on the characters, as per Universal Standards.
1 SMS: 160 Characters
2 SMS: 153*2 = 306 Characters
3 SMS: 153*3 = 459 Characters & so on..
?Your Query not answered here? Ask us
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SMS: CALLBACK to 7667-222-333
You can expect our support person to be in touch with you in less than 2 working hrs. We've award winning, world Class Support team to help you at every step.
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